Agent working out of the store who spends their majority of time working with customers to troubleshoot problems, func check, fill out service orders, and GSCOB.Įx. Used to differentiate between a standard customer in Best Buy to purchase a product and a person who is having work done by Geek Squad, whether on computer or car If I do that, will I need to reactivate it in BEAST? System within Best Buy to activate cell phones and other mobile data based devices. Let's have you talk to the autotech, they'll know what harness will work for that. Installing dash kits, radios, speakers, remote starts, and alarms.Įx. Geek Squad agent who works specifically on cars. Did you install AV on the client's computer? Who's closing ARA tonight? He called in sick? Great.Įx. Agents working for Geek Squad who devote all time in the store to fixing computers checked into the precinct.Įx. Specifically stands for Accidental Damage or Handling. Used to describe a device that has a physical protection plan on it. I don't know the answer to that, you think 1-800 will know? Used to describe corporate Geek Squad, as well as communicate a necessary help number.Įx. 101 is most common, N can be replaced with any number. When a call is taken on the phones, it is sent to a 10 number as a waiting area. Used to communicate placement within the phone system.
